Claims

Welcome to the claims section of our Website

We pride ourselves on providing all our clients with a truly first class claims service. It is essential that all claims are settled as quickly and efficiently as possible as any delay can have a financial impact on your business.

Our Claims Team is headed up by our Claims Director Brian Clarke, who has over 45 years experience in dealing with a wide variety of different claims. Brian is also the Group's longest serving member, having spent most of his working life with Tysers. Our Claims Team work closely alongside the Account Executives to ensure there is no breakdown in communication.

The efficient control of claims is one of the most important keys to success.

Within this section of the site you will be able to access our simple claims procedures for Corporate/Commercial, Motor, Schemes and Personal lines insurances. In addition to this we have also included the facility for you to download a claim form to make reporting of claims even easier.

Click to view our:

	Claims Assistance & Procedures
	or to
	Download Claim Forms

top of page

Tyser Claims Administration -

It is our objective to ensure that all policies arranged, function properly. It is therefore essential that we have access to and are to able analyse individual Client's claims information for each policy. Without this information policy deductibles and premium levels cannot be correctly assessed.

We constantly review current claims handling procedures to ensure that all claims are promptly and correctly processed. Our IT systems help to ensure the smooth and speedy processing of claims but also provide statistical information as and when required for use in Loss Control and Prevention.

Our Claims administration procedures are always bespoked with each individual Client to ensure that they easily fit with any existing administrative systems or procedures.

Tysers administers all claims on behalf of Clients and undertakes all negotiations direct with insurers and or loss adjusters where they have been appointed. We develop procedures so there are clear reporting guidelines for all claims. This is particularly important in ensuring compliance with the pre-action protocol of the Woolf Civil Justice Reform introduced in 1999 and which imposes stringent disciplines on clients and insurers alike in respect of both the reporting of and response to claims.

Our claims Team will provide the following services:

	Immediate response to loss
	Attend all major claims negotiations
	Minimum amount of documentation
	Agreed periods of settlement
	Recording of data for analysis i.e.:
	- Incident date - Name of employee/third party (if applicable) - Causation or circumstances of loss - Type of damage or injury - Reserves or settlement amounts

This information forms part of our overall risk management information reports. Examples of these reports are available by request.

top of page

Major Claims Advice -

Brian Clarke will provide assistance in the negotiation of large or difficult claims. With his experience, we are able to negotiate from a position of strength. Brian will personally oversee all major claims. All Clients are supplied with home telephone numbers of the claims team in the event of any emergencies outside of normal business hours.

Periodic Review -

Our claims team periodically review all claims files including the accuracy of any claims reserves.

Claims Run Off Service -

We are able to provide any new Clients with a full run off service for any current outstanding claims and ensure prompt settlement within our overall service plan.

Excess Management Service -

Together with the bespoke servicing plan for any Client Tyser's can provide upon request claims servicing for losses which fall within the policy excess. This is beneficial in particular where damage has occurred to third party property. Tyser's will investigate liability and either deal with the claim circumstances on the best possible terms or repudiate liability on the Client's behalf. This service provided by our in-house claims team is designed to reduce our Client's administration and ensures excess costs are kept to a minimum where possible.

Appointment of Loss Adjusters -

Invariably insurers will want to appoint an adjuster to act on their behalf, when a notified claim is of a certain monetary value. Wherever possible we will discuss and agree (based on previous experience of that firm) the selection of any adjuster with insurers and introduce them to the Client. This approach enables the adjuster to not only gain an understanding of the business but also to outline their commitment to providing a quality driven service. Adjusters will be used on both a national and local basis depending on the nature of the loss.

If you have any further questions please Contact Us

top of page